Messages

LemonStand can be used to collect, manage, and publish messages from your customers to you and your staff.

Messages are collected on your store using contact forms. Managed in your store backend control panel, they can trigger custom emails to your customers, and select types of messages can be published in your store using template variables. Messages are also available though the LemonStand API.

Managing Incoming Messages

Messages from customers and store visitors are collected using contact forms on your store site. When these forms are submitted, an auto-email is sent (using custom emails) and the message appears in the message listing.

The message listing shows who sent the message, its subject, when it was received, and what type of form it came from. The list also shows the status of the message.

Messages Types

LemonStand currently supports the following types of messages:

  • Messages (like contact form messages)
  • Product reviews (including a star rating)

A message's type is set in your site's templates. By default, all contact form requests are tagged as messages.

Message Statuses

Messages are also marked with a status, to help you manage the flow of communications with your customers. Messages can currently be marked as:

  • Pending
  • Approved
  • Rejected
  • Spam

The approved status also marks a message as a candidate for publishing on your store website, useful for product reviews and public Q & A.

Additionally, you can delete messages permanently.

Bulk Operations

You can manage your store's message in bulk by using the checkboxes on the left of each message. Select the message you would like to modify, and use the buttons that appear to change their status or to delete them permanently.

Message Details

You can view the details of a message by clicking on it in the list.

The message details allow you to update the status of the message or to permanently delete it. The details also show:

  • The related user and product,
  • The subject and message itself
  • Which store page the message was sent from (and IP address)
  • A list of related messages if the user was logged in